Terms and Conditions

1.- Tickets
The payment for the tickets will appear on your bank statement under the name "FlamencoTickets" or "Flamtickets". The confirmation email will serve as your tickets and the reservation will be held under your name at the venue. You can either print the confirmation email or present a copy of the email on a Smartphone or tablet. If you are not able to print or present a copy of the email on a Smartphone or tablet, please send us an email ([email protected]) directly after finalizing the purchase and we will arrange entry presenting photo identification (Passport, driver's license or other national identity card).

EXCEPTION
a) Only orders for the venue "Los Tarantos Barcelona": We will send you an email with an attachment (PDF file) which contains your tickets. Please note for this venue it is required that you print the tickets and present them at the door for entry. If you are unable to print the PDF file you can also present a copy of the file on a Smartphone or tablet, provided that the barcode on the PDF file is well visible (to be scanned at the door). It is not possible to arrange entry with a photo ID in this venue.

2.- How to add to or cancel my order

To add to an order whenever you have not finished the purchase, you can click on the button "Modify Order" during the purchase process or start a new order for additional tickets if you have already completed your order.

To Cancel an order after making a purchase, it may be cancelled with the right to reimbursement of 90% provided the following conditions are fulfilled:

Cancellations made with more than 72 hours advance notice will result in a full refund of the tickets cost less a 10% processing fee. If cancellation is made less than 72 hours before the show date, then the total price of the tickets reserved will not be refunded. Cancellations must be made in writing by e-mail ([email protected]) or fax (+34954323971).

EXCEPTIONS
a) Only orders for the venues "Los Tarantos Barcelona" and "Gran Festival Flamenco Barcelona": All ticket sales for "Los Tarantos Barcelona" and "Gran Festival Flamenco Barcelona" are final and no cancellations/modifications are possible.  For any cancellation the total amount of the reservation cost will not be refunded.
b) Only orders from 15 people: Cancellations made with more than 15 days advance notice will result in a full refund of the tickets cost less a 10% processing fee. If cancellation is made less than 15 days before the show date, then the total price of the tickets reserved will not be refunded. Cancellations must be made in writing by e-mail ([email protected]) or fax (+34954323971).
c) New Year’s Eve Events: For some New Year’s Eve events there may be special conditions and cancellation policies. In this case we will contact you via email to inform you of the conditions before processing your order.

3.- Legal Framework

In compliance with current regulations, the entity FLAMENCO TICKETS, S.L.U. that operates over the internet from this website WWW.FLAMENCOTICKETS.COM the following are the general termas and conditions for contracting the products and/or services offered through the same and of which the rights and obligations of the parties are generated.

4.- Identification

The present general terms and conditions of contracting (hereinafter "Conditions") have the function of regulating the relationship between Flamenco TICKETS, S.L.U (hereinafter the "Provider") and the Customers (hereinafter the"User"), relating to all transactions carried out through the website of the online shop.

4.1.- Offeror Company

This company has its legal domicile, to which it can direct, where appropriate, claims at the following address:

Company Name: FLAMENCO TICKETS, S.LU

CIF: B91775338

Home: C/VALPARAISO 10, LOCAL 6

Population: SEVILLE

Province: SEVILLE

C.P.: 41013

Phone: 954324983

FAX: 954323971

Email: [email protected]

LEGAL ADDRESS

Additionally:

4.2.- The user

The user or client will be understood as the Internet user who acquires that condition.

5.- Acceptance

By accepting these conditions, the user declares:

1. They are a person with the capacity to contract according to the current regulations.

2. They have read and agree to the present conditions.

6.- Availability

The user will always have access and, in any case, before the beginning of the procedure of the contracting of products, to the conditions, being able to be stored and/or reproduced in a durable support.

7.- Validity or duration

The period of validity or duration of these particular conditions and conditions of contracting will be the time that they remain published on the web site mentioned and shall be applicable from the moment the user makes use of the web site, and/or proceed to the contracting of any products.

8.- Modifications

The lender reserves the right to unilaterally modify these conditions, without affecting the goods or promotions that were previously acquired to the modification by the user.

The user agrees to read carefully the conditions of recruitment, each time you proceed to the booking of a product as they have been modified since the last time he agreed.

9.- Nullity

If any clause included in these conditions is declared to be wholly or partly null or void or ineffective, such nullity will affect only that provision or the part of the same that is void or ineffective, subsisting in all other conditions.

10.- Object of the contract

The purpose of this contract is to regulate the contractual relationship of sale between the provider and the user at the time the buyer accepts the purchase during the online contracting process through the mechanisms set out below.

The contractual relation of sale implies the delivery, in exchange of a determined price and publicly exposed through the web site, of one or several specific products.

Each of these products or services may be subject to specific regulation by the particular contracting conditions of each one of them, of which more detail is given in the section on guarantee, returns, withdrawal, or in the technical data sheet of the product, due to the different formats in which the products or services are marketed, to their packagings or their own nature.

11.- Users Register

Our website has a system of purchase without user registration process. The user shall only enter his/her personal data as: name and surname, shipping address, phone number and email when they are going to make the reservation on our website.

The user has full responsibility for its use and custody, being responsible for the veracity of the personal data provided to the provider.

The user will not be able to choose as user name words that are intended to confuse others by identifying them as an integral member of the provider, as well as expressions

profane language, insulting and in general, contrary to the law or to the demands of morals and good manners.

12.- Geographical area

This website FLAMENCO TICKETS, S.L.U. operates and sells, ALL OVER THE WORLD. Hereinafter, this geographical area shall be understood as "the territory". use of this web as well as any purchase made in the same is considered made in Spain, and therefore subject to the Spanish laws and regulations in force.

13.- Product Information

The provider puts great attention to information on the characteristics of services through technical descriptions from its collaborating companies, and photographs illustrating services, shows and events. All this is done within the limits of the technique and respecting the standards of the market.

14.- Taxes, currency and shipping costs

The prices indicated for each product include the value added tax (VAT) and in any case will be expressed in the Euro currency (€). These prices, unless expressly stated otherwise, do not include shipping costs or any other additional services and attachments to the product purchased if any.

15.- Language in which the contract is developed

The contracting procedure and the pre-contractual information are in Castilian, English, French and German and these will be the languages that will be used to carry out the contracting.

16- Steps of the contracting/purchasing process

16.1.- Registration

In order to facilitate the process of purchasing to our users, our web does not have a registration system in order to start the process of the purchasing/contracting of products in WWW.FLAMENCOTICKETS.COM.

Personal data will only be requested when the user makes an order.

16.2.- Purchase process

The process of buying and booking is easy and simple.

  • Selection of the website language.
  • Election of the show you want to see.
  • Select the date and time of the service.
  • Indicate the number of people who want to see the service they contract.
  • Contents of the shopping cart, payment information and client data collection.
  • Order review and payment

* NOTE: THE PAYMENT OBLIGATION WHEN ORDERING.

Provisions to take into account in the purchasing process.

17.- Product availability

The purchase of tickets to the shows offered on our website is subject to availability.

18.- Types of/services products

The website has a wide variety of shows especially flamenco-related, organized by province for easy search.

19.- Maximum order amount

There is no maximum order. The only limit is the availability of available places for the requested service.

20.- Expenses and shipping forms and delivery time

When it comes to buying tickets for shows, shipping costs do not exist. The method for ticket delivery is via email, without prejudice that in the future the possibility of a shipment other than that mentioned is extended.

The email confirmation of the order will serve as an entry to the show and the user can print the same or submit a copy of the email in the venue of the show in digital format.

The order will be sent to the email address you indicated at the time you made your purchase.

21.- Delivery time

The time between the completion of the order and the delivery date varies depending on the show and collaborating company, previously receiving confirmation before the start of the show. We advise you that upon receipt of your tickets, verify that everything is in accordance with your order. Otherwise, please contact our customer service, see its section.

22.- Invoice

Where can I check my invoice? The invoice is sent by email and by postal mail to the address indicated by the user when making the purchase.

23.- Value Added Tax

In accordance with current regulations, any purchase made through the website will be subject to value added tax (VAT).

24.- Methods the modalities of payment

In general, the user can choose the method of payment:

A) By credit/debit card, for which it will facilitate, among others:

(i) card number;

(ii) CVV/CVC;

(iii) Expiration date of the card;

Once you have validated all the information about your purchase (items, delivery and billing address) a choice will appear to choose which payment method you want to use and enter your data.

In the event that the payment platform informs you of the denial of the card, you will receive an invalid card message, the order is not finalized, and another credit card is requested. Once the order has been placed and the card accepted, the customer receives an automatic response that includes the summary of their order.

The data of your card will not be saved in our database, because when you fill this information in the form it will be on the secure web of the chosen bank.

The data on your card is always protected via the secure servers of the banks that use SSL encryption in their communications.

B) Through PayPal

You can make the payment for your purchase through PayPal.

25.- General provisions on the payment process

  • The payment order given by the user necessarily implies the accession these general conditions as well as the particular conditions of the order.
  • For any form of payment chosen by the user, all payments shall be subject to the terms and conditions applicable to the user by the participating financial entities or by the payment platforms in a secure manner (i.e. Visa, Mastercard, PayPal, etc.).
  • Once the payment has been made correctly, the user will receive a confirmation email certifying the essential conditions of the operation:

                 - The contracted services and description of the benefit of the same.

The provider reserves the right to cancel payments or orders in the event of any evidence of fraudulent operations by bringing to the attention of the competent authorities any conduct that is susceptible to investigation for the prevention of fraud.

26.- Right of withdrawal

The user will not be able to desist from the purchase made after the tickets have been purchased. To do this you will have to verify exactly the dates and data entered.

Failure to attend the event or error when purchasing the ticket is not a cause for return, without prejudice to the cancellation policy set out in heading 18 (see).

The rights recognized by the legislation in force remain safe.

If you have received an erroneous order, call customer service at No 954324983 or send us an email to the address [email protected]. We will be happy to assist you in correcting the error.

27.- Customer Service: Help, suggestions and complaints

At any time, you can contact our customer service to ask for help, make suggestions or claims by writing to [email protected], or by calling 954324983 from 10:00 to 23:00 from Monday to Sunday.

28.- Products Guarantee

FLAMENCO TICKETS guarantees that in the event of cancellation, annulment or modification in the conditions of the events that may arise, it will offer you a change of date or refund of the entry amount.

In order to be able to make the guarantee effective, contact customer service by telephone or email, where you will be informed of the process to follow.

29.- Provider Rights

  • Keep, modify or suspend its website without prior notice.
  • Change the price of the offers.
  • Reject orders for lack of stock or non-payment of the customer.
  • Reject access to the computer tools to clients in case of non-compliance with these conditions.
  • To perceive the amount of the purchases of the client, accepted the transaction.
  • Reserve the domain and keep the full ownership of the item until the full payment by the customer.
  • Not reproducing, alienating or disposing of the information published by the Provider in all its contents without the express permission of the company itself.
  • Proceed to correct or amend human or computer errors.

30.- Limitation of liability

All the information provided by the user to the Provider and through the corresponding forms must be truthful. It is the responsibility of the user to keep the data supplied, to the provider, duly updated. In any case, the Provider disclaims any liability for damages caused as a result of providing false, insufficient, inaccurate or incorrect information.

Access to the website does not imply any obligation on the part of the Provider to verify the authenticity, suitability, exhaustiveness, accuracy, adequacy and updating of the information provided by the user through the corresponding forms.

The Provider shall not be liable in those cases in which it corresponds to the parents, guardians or legal representatives of the minor or incapacitated users, authorize the access, supply of personal information or use of the web site or the contracting of any products or services provided through the applications or web platform. It will be the responsibility of the aforementioned parents, guardians or legal representatives to supervise the access and use of the minor or incapacitated to the contracting of the products and services provided through WWW.FLAMENCOTICKETS.COM

User access to content does not imply any obligation on the part of the Provider to control the absence of viruses or computer elements that may have any harmful effect on the user's computer equipment. In any case, it will be up to the user to have the necessary tools to detect those viruses or computer elements of a harmful nature. Consequently, the Provider will not be responsible for any damage caused to the computer equipment of the users or third parties during access to the contents.

The Provider shall not be liable for any interruptions in electrical or telecommunications services that prevent users from using the services offered.

31.- Applicable law and jurisdiction

These conditions shall be governed by or interpreted in accordance with Spanish law in that which is not expressly established. The provider and the user agree to submit any controversy that may arise from the provision of the products or services covered by the conditions, to the courts and tribunals of the user's home.

In the event that the user is domiciled outside Spain, the provider and the user expressly waive any other forum, submitting to the courts and tribunals of the home of the OWNER OF THE WEBSITE.

32.- Online litigation resolution platform for consumers and traders

The European Commission has set up a platform to help consumers and traders resolve litigation related to purchases made on the Internet.

Address to the platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES